Confidence included.
No extra charge.

Filters, servicing, repairs, lifetime warranty - it's all included from day one. The system handles the reminders. We handle the rest.

Why we do subscriptions

Now, you may be asking yourself, "Why a subscription?" Glad you asked. Because great water shouldn't cost the earth… or come with a long list of unexpected extras further down the line. With our subscriptions, what you see is what you pay. Everything's included. Yes, really. Don't believe us? Read on

It's easy to compare water filtration systems based on the upfront price. But what's often harder to see are the ongoing costs that start quietly creeping in over time - replacement filters, servicing, call-out charges and all the little extras nobody mentions until later.

That's exactly why we built our subscription model to be simple, transparent and stress-free.

The little things you're probably wondering about – and the good news on all of them.

"Have I changed that filter recently?"
Don't worry - your replacement filters automatically arrive exactly when you need them.

Turning a simple filter change into a full DIY project
Changing your filter takes about a minute. Honestly, making the tea takes longer

If your machine ever has a funny five minutes
Just give us a call. If needed, one of our engineers will come out - no YouTube tutorials required.

Your warranty somehow ending the day before something breaks
Funny how that always happens. Luckily, while you're subscribed, your machine is covered for life. If it can't be fixed, we'll replace it free with a brand new one.

Surprise call-out charges
Not with us. If an engineer visit is needed, it's included.

Moving house and wondering how on earth you're meant to move the machine too
Leave that to us. We’ll reinstall it in your new home at no extra cost.

Wondering who to call when you need help
We've got several ways to get in touch and while we'd love to say we're available 24/7, 365 days a year… apparently our customer service team insisted on having evenings and weekends off. If we miss you, leave us a message and we'll get straight back to you.

Comparing us with other brands.

It shouldn't require three browser tabs and a spreadsheet. We've laid out exactly what's included so you can see the full picture clearly.

And if you're still not sure? Fair enough. We'd probably be suspicious too. That's why you can try our Home Water System II for 30 days completely risk-free. If you don't love it, we'll give you your money back. No awkward conversations. No small print gimmicks. No questions asked.

With Our Taap, you get purity you can taste - and a subscription designed for people who'd rather not think about water filters ever again.

OUR TAAP WATER 2 BRITA MILKY PLANT QUOOKER PUURE DOULTON
Product Home Water System II POD2.0 + Fluoride Marella jug + MAXTRA PRO The Watery Flex + Cube Puure 3.0 Tap System British Berkefeld 6L
Price* £35.99 Monthly subscription £169.00 £29.99 £299.00 £2,700.00 £54.90 £161.95
Filter type Patented triple filtration plus UV purification Carbon Block Carbon Block Reverse Osmosis Activated Carbon & Hollow Fiber Carbon block + multi-filtration Ceramic
Professional installation
Mains connected
Chilled water
Boiling water
Ambient water
Child safety lock

Information correct as of 20/05/2026

A note on the water itself.

Our Home Water System II has been independently tested and scored an outstanding 96/100 for taste and quality - which makes us very happy, because we're slightly obsessive about water. Some might say alarmingly so.

But the important thing is this - you get consistently great tasting water, day after day, while we quietly take care of everything in the background.

Because we believe the best kind of service is the kind you barely need to think about.

About the Subscription

What happens if I move house?

When you have an Our Taap subscription you have full peace of mind - just let our team know your new address and we'll arrange for one of our technicians to install your water system in your new home at no extra cost.

What happens if something goes wrong?

Every plan includes lifetime support. You have unlimited access to technical support, including in-home repairs or replacement as required.

How much money can switching from bottled water to an Our Taap Home Water System save?

Switching from bottled water to a filtration system can save around £800 a year for a typical two-person household. Bottled water commonly costs about £0.55 per litre, which can add up to £2.20 a day while an Our Taap system can cost as little as £1.17 per day, making it around 47% cheaper.

Are there any extra costs outside the monthly subscription?

Your monthly subscription covers maintenance, repairs, parts and replacements as part of your plan, with no hidden fees. Just treat the machine with care — while most things are covered, certain situations (like misuse, accidental damage, cosmetic issues or non-standard use) may lead to additional charges.

Am I buying or hiring the equipment?

On our subscription plans you are hiring it. Our Taap retains ownership of the system throughout the agreement. That means we take care of any needed repairs and automatically send you filters and UV lamps — no surprise costs for you.

When will I be charged my first monthly subscription fee?

Your monthly subscription billing begins within 7 days after installation, ensuring you're charged only when you start using the system. You'll set up a monthly direct debit when placing your order.

Will the monthly subscription fee increase?

After any initial introductory offer, your agreed monthly rate remains fixed throughout the minimum subscription term, ensuring no unexpected increases during the fixed term.

Who's responsible for repairs under a subscription contract?

We are. As part of your hire agreement, we handle any necessary repairs or part replacements. Just book an appointment via our portal or give us a call — we'll dispatch a technician at no extra cost.
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