Installation Service
One visit. No stress. Better water, indefinitely.
We handle everything — the installation, the connection, the setup — so your water is sorted in under an hour. Our technicians connect directly to your mains supply without disturbing what's already there. For most worktops, that means one small, clean drill hole for the pipe. Tidy, quick, and done.
You don't need to understand the plumbing. That's rather the point.
Great service, as standard
Smart tech that looks after itself — so you don't have to. We'll send new filters and UV lamps exactly when they're due, and if something ever needs attention, our technicians are usually with you within a few days. Water that stays at its best, without you having to think about it.
Everything you need to know about installation.
I live in a rental property. Can I get a water purification system installed?
Yes of course. We recommend obtaining the property owner's permission, as installation requires a small hole of approximately 6mm to be drilled through the worktop to connect to the mains water supply.
How long does installation take?
Installation is quick and handled by a professional technician. In most homes it takes around 45 to 60 minutes to connect the system to your water supply and get everything set up.
Can I install the machine myself?
Installation requires specialist knowledge, so we always send a trained technician who can usually get you up and running within an hour, on the date of your choosing. This ensures the system is set up correctly and guarantees we can validate your warranty.
Can you install through granite or quartz countertops?
Yes, absolutely. Our skilled technicians can install through an extensive range of countertops, from wood and laminate, to granite, marble or corian.
Can you install Our Taap if I have a water softener?
Yes, we can. The technician will simply install by connecting to your mains water supply at a point before your water softener is attached. Our customer service team can help answer questions around any specific needs.
What happens if your technician can't install the system?
In the unlikely event that completion isn't possible, our technician will take the unit away and you will be directed to customer service who will refund for 100% of your payment. Your plan will also be cancelled automatically. Rest assured, though, we achieve successful installations in 99% of UK homes, so a problem is unlikely.
I'm planning to move soon or renovate my kitchen. Can I order now and delay set up until I'm ready?
No problem. Once you place your order, just let our installation team know you would like it installed at a later date. They will arrange a callback at a suitable time closer to the date you want the installation.
How and where can you install the Water System?
Our technician will help locate the ideal location for your system. It should be within 12 metres of water mains, typically near a dishwasher or sink, and 2 metres of a power outlet. Your system will be connected to the water supply without impacting other plumbing. Our trained technicians can connect our systems to almost any kitchen.
How is installation arranged?
Either choose a date online upon order completion or we'll call to schedule a date. On the arranged date, our technicians will bring the new water system with them and handle everything, including connecting to your mains water supply and configuring your system to your preferences.
