Professional installation.
Refreshingly easy.

You choose the date.
We do everything else.

Every Our Taap plumbed system includes expert installation by one of our own technicians. Choose a date that suits you, and we'll install your system, personalise the settings, show you how everything works and make sure you're completely happy before we leave. No DIY. No guesswork. No YouTube tutorials required. Just friendly experts, seamless installation, and better water from day one.

1. Pick a date that suits you.

When you place your order, simply choose an installation date that works around your diary. We'll confirm your booking straight away, then let you know whether to expect us in the morning or afternoon. On the day, your technician will give you a call with an estimated arrival time, so you know exactly when to expect us.

2. Professional installation.

Every Our Taap system is installed by one of our own specially trained technicians – never a third-party contractor. They install Our Taap systems every day, are certified to recognised industry standards, including WHA certification, and know our products inside out.

When they arrive, they'll talk through the best location for your system, carry out all the necessary checks, including your water pressure and connections, and then complete the installation with care and precision. Most installations take less than an hour. Your existing tap stays exactly where it is and, in most kitchens, we only need one small, neat hole for the water pipe.

Before we leave, we'll tidy everything up, personalise your preferred temperature and pour settings, and show you exactly how your system works. Whether you'd like another quick demonstration or have a dozen questions, we're always happy to help. We won't leave until you're completely confident using your new system.

And yes, we'll even offer to make you a cup of tea. Partly to show your new system in action, but mostly because we think it'll be one of the best cups you've ever had.

3. Relax & enjoy.

Our service doesn't end when the installation does. We'll continue looking after your system long after we've left your home.

When your filters or UV lamp are due, we'll send replacements straight to your door at exactly the right time, so there's nothing to remember and no last-minute ordering. And if you ever need advice or support, we're only a phone call, WhatsApp message, email or Live Chat away. If your system ever needs a little attention, one of our own technicians will be there to help.

No surprise call-out charges. No hidden servicing costs. Just the kind of service we'd expect ourselves.

The little things you're probably wondering about... and the good news on all of them

How long does installation take?

For most homes, less than an hour. We'll probably spend longer making sure you're happy than installing the system.

Can I choose where my system goes?

Absolutely. Your technician will talk through the options with you before anything is installed, so together you can choose what works best for your kitchen. Just a few things worth considering when deciding where your water system should go. We will need to drill a small, pencil sized hole in your countertop. Your water system must be positioned within 1.5m from a plug socket. It also must be placed within 15 metres of your mains water supply (tap, dishwasher etc). If you're able to, please empty out and clean the area around your mains water pipe (normally the cupboard under your kitchen sink). That will help our technician complete the installation as quickly and easily as possible.

Need to change your appointment?

No problem. Life has a habit of changing plans. If you need to rearrange your installation, just let us know and we'll happily help you find another date. One little favour from us. Try to let us know before the day of your appointment. By then, your technician will probably already be on their way with your new system... and we'd much rather they were fitting it than perfecting their three-point turn. A little notice helps keep everything refreshingly easy.

Will someone show me how everything works?

Absolutely. We'll personalise your system, show you how everything works and answer every question before we leave. No guessing required.

Will you make a mess?

We'll certainly do our best not to. Our technicians treat your home with the same care and respect they'd expect in their own, and always tidy up before they leave.

What happens when my filters need changing?

We'll automatically send your replacement filters and UV lamp when they're due. One less thing for you to remember.

What if I ever need help?

Just get in touch. Whether you have a quick question, need some advice or one of our technicians needs to visit, we're always happy to help. Because looking after our customers doesn't stop once the installation's finished.

What happens if I move house?

If you move house anywhere in the UK, just let us know and we'll reinstall it in your new home, at no extra charge. Some jobs are best left to us. If you're moving a little further afield... we'd love an excuse to visit, but for now we'll have to leave international house moves to someone else.

Discover the Home Water System II.

Enjoy cleaner, triple-filtered, better-tasting water on tap - chilled, ambient, or boiling - from one sleek countertop system.

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Professional installation.Refreshingly easy.

You choose the date. We do everything else.