Pure water,
made effortless

Getting better water at home is easier than you'd think.

Here's how we make it simple from day one.

One visit. No stress. Better water, indefinitely.

We handle everything — the installation, the connection, the setup — so your water is sorted in under an hour. Our technicians connect directly to your mains supply without disturbing what's already there. For most worktops, that means one small, clean drill hole for the pipe. Tidy, quick, and done. You don't need to understand the plumbing. That's rather the point.

Great service, as standard

Smart tech that looks after itself — so you don't have to. We'll send new filters and UV lamps exactly when they're due, and if something ever needs attention, our technicians are usually with you within a few days. Water that stays at its best, without you having to think about it.

The little things you're probably wondering about... and the good news on all of them

I live in a rental property. Can I get a water purification system installed?

Yes of course. We recommend obtaining the property owner's permission, as installation requires a small hole of approximately 6mm to be drilled through the worktop to connect to the mains water supply.

How long does installation take?

Installation is quick and handled by a professional technician. In most homes it takes around 45 to 60 minutes to connect the system to your water supply and get everything set up.

Can I choose where my system goes?

Absolutely. Your technician will talk through the options with you before anything is installed, so together you can choose what works best for your kitchen. Just a few things worth considering when deciding where your water system should go. We will need to drill a small, pencil sized hole in your countertop. Your water system must be positioned within 1.5m from a plug socket. It also must be placed within 15 metres of your mains water supply (tap, dishwasher etc). If you're able to, please empty out and clean the area around your mains water pipe (normally the cupboard under your kitchen sink). That will help our technician complete the installation as quickly and easily as possible.

Can I install the machine myself?

Installation requires specialist knowledge, so we always send a trained technician who can usually get you up and running within an hour, on the date of your choosing. This ensures the system is set up correctly and guarantees we can validate your warranty.

Can you install through granite or quartz countertops?

Yes, absolutely. Our skilled technicians can install through an extensive range of countertops, from wood and laminate, to granite, marble or corian.

Can you install Our Taap if I have a water softener?

Yes, we can. The technician will simply install by connecting to your mains water supply at a point before your water softener is attached. Our customer service team can help answer questions around any specific needs.

What happens if your technician can't install the system?

In the unlikely event that completion isn't possible, our technician will take the unit away and you will be directed to customer service who will refund for 100% of your payment. Your plan will also be cancelled automatically. Rest assured, though, we achieve successful installations in 99% of UK homes, so a problem is unlikely.

I'm planning to move soon or renovate my kitchen. Can I order now and delay set up until I'm ready?

No problem. Once you place your order, just let our installation team know you would like it installed at a later date. They will arrange a callback at a suitable time closer to the date you want the installation.

How and where can you install the Water System?

Our technician will help locate the ideal location for your system. It should be within 12 metres of water mains, typically near a dishwasher or sink, and 2 metres of a power outlet. Your system will be connected to the water supply without impacting other plumbing. Our trained technicians can connect our systems to almost any kitchen.

How is installation arranged?

Either choose a date online upon order completion or we'll call to schedule a date. On the arranged date, our technicians will bring the new water system with them and handle everything, including connecting to your mains water supply and configuring your system to your preferences.