Satisfaction guaranteed or your money back
How it works
Freedom to change your mind
Notify us within 30 days of installation if you’ve had a change of mind, and we’ll provide you with a refund and no additional payments will be required after we collect the system.
We make everything easy
We collect your Water System free of charge. Just give us a call, and we’ll handle the rest.
No hidden charges
As soon as your Water System has been collected, we’ll refund your money. There are no additional charges, no collection costs, and no engineer call-out fees.
100% of your money back, no matter what
You’ll receive a full refund of everything you have paid.
Frequently Asked Questions:
Is there a cooling-off period if I change my mind once my system's installed?
Yes. Under our 30-day satisfaction guarantee, if you change your mind within 30 days, let us know and we'll take care of everything. Our team will come to you and collect the water system free of charge. We'll then refund 100% of anything you have paid and cancel the remainder of your plan.
How do I return the system at the end of my term (or if I want to cancel)?
When you're ready to end your agreement, simply follow these three easy steps: 1) Contact us in the last month of your contract and we'll confirm your final payment; 2) Schedule a collection date (free of charge); 3) We'll disconnect and remove the system. If you cancel within your 30-day satisfaction guarantee window, we'll collect the equipment and refund any payments you have already made. If you cancel mid-contract then you will be liable for the remainder of your contract amount.
What should I do if I am not satisfied during my first 30 days?
We'd love to hear why and try and help fix any issues. Our customer service team is on hand via phone, live chat and WhatsApp to make getting in touch with us as easy as possible. If we are unable to help resolve your issue they will happily arrange collection and a full refund.
When do you collect the Water System?
Typically, we will aim to collect within 5 to 10 days after you contact us. Our team will work with you to arrange a convenient date (Mon - Fri, 8 am to 5 pm). The evening before collection, you'll receive an email with either an AM or PM time slot.
How is the Water System removed?
Our specially-trained engineer will neatly remove the flexi cable connected to your mains water supply. If a hole has been made through the countertop, our engineers carry standard colours of silicone putty to try and match your worktop, to minimise residual markings.
What happens if the Water System is damaged during the satisfaction guarantee period?
For normal wear and tear, nothing. If your water system is damaged beyond normal wear and tear you may be liable for the cost of the repairs before we can refund your payment. In the rare event significant damage has been caused, we may not be able to offer a refund.
