We’ve chosen to exclusively offer our systems through a subscription
consumer hire agreement to ensure you always have a continuous supply of
pure water. This approach allows us to provide all the ongoing support and
maintenance your system needs within one manageable monthly payment,
eliminating any unexpected costs. And at the end of your subscription
agreement, you can choose to continue or simply cancel and return the
machine at no extra cost.
Depending on the contract length, the installation fee will be taken via Direct Debit after you sign up. This covers a comprehensive installation and personalised set-up by one of our specially trained technicians, who will spend around an hour ensuring your Water System is tailored to your exact preferences.
After any initial introductory offer, your agreed monthly rate remains fixed throughout the minimum subscription term, ensuring no unexpected increases. Beyond the minimum subscription period, you can choose to continue on a rolling monthly basis at the same monthly price, change plans, or end your subscription.
We are happy to install a Our Taap Water System in any property.
However, if you live in a rental property we advise you to get permission
from the owner before we install as we will need to drill a small hole (only
about 8mm) through your countertop to reach the water supply.
Either choose a date online upon order completion or we’ll call to schedule a date. On the arranged date, our technicians will
bring the new Water System with them and handle everything, including connecting to the water mains and configuring your system to your preferences.
Our technician will help locate the ideal location for your system. It should be within 12 meters of water mains, typically near a dishwasher or sink, and 2 meters of a
power outlet. Your system will be connected to the water supply without impacting other plumbing. As trained plumbers, our technicians can connect our systems to
almost any kitchen.
Your monthly subscription billing begins within 7 days after installation, ensuring you're billed only when you start using the system. You'll set up a monthly direct debit when placing your
order.
Yes, once you've placed your order, our team will contact you to schedule an installation date. Whether you're undergoing kitchen renovations or planning to move, we can accommodate your preferred timing and your subscription payments will not start until your system has been installed.
We cover all house moves with our subscriptions. Simply contact us, and we'll guide you through safely disconnecting, moving, and reinstalling the system at your new property at no extra cost.
Change the Filter every 6 months and the UV Lamp every 12 months. Filters and UV Lamps pop in and out in a few seconds. No special knowledge or tools are
required, and our website has handy how-to videos.
Change your mind within 30 days, let us know you have changed your mind, and we’ll take care of everything. Our team will come to you and collect the water system free of charge.
We’ll refund 100% of everything you have paid and cancel the remainder of your plan.
At the end of the minimum subscription period, the plan defaults to a rolling monthly contract at your current monthly price. At this point you can also choose to cancel, and we will come and collect the system free of charge, and no further payments will be due.
Customers can cancel within the first 30 days of installation without questions, and we'll collect the system for free. After the trial period, cancellation terms depend on the selected subscription plan. If the plan requires a minimum commitment, then customers agree to the following minimum contract period.
Subscription Includes
Professional Installation included
Home Water System Pro on hire
30-day risk-free money-back trial
A new filter kit every 6 months
A new UV kit every 12 months
All technician call-outs
Lifetime warranty with replacement service
Re-installation if you move home
How the monthly subscription plan works
Enjoy a special introductory offer of for
After the introductory offer, the price will revert to a month for the remainder of the 24-month minimum contract hire period.
During the remainder of the 24-month minimum contract hire period, your price will never increase above
a month.
After the 24-month minimum contract hire period, you have the freedom to continue your current plan, cancel at any time and return the machine, or upgrade to any new machines with a new contract.
Should you choose to continue with your current plan, it will automatically renew onto a monthly rolling contract at a month (subject to any price increases we notify you of).
You cancel any time by calling us on 0207 022 6471 or sending a written notice of cancellation to 79-81
Paul Street, London, EC2A 4NQ.
You have the right to cancel this Agreement at any time before the end of 14 days after purchasing
You are entitled to a 30-day satisfaction guarantee. You have 30 days after installation of your Water
System to change your mind free of charge
After this time, if you cancel during the Minimum Contract Hire Period you will need to pay the payments
due for the remainder of the Minimum Contract Hire Period as an “early termination fee”.
If you want to cancel this Agreement during or after the Minimum Contract Hire Period, you must give us
30 days’ notice
If you cancel after the Water System has been installed, you must allow us access to the property to
uninstall the Water System and take it back
Your discount has been applied.
Once you add a Water System to your basket, we will also add in your discount. So don't worry if you don't see it outside of your cart.
Once you add the Smart Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add the Smart Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add the Smart Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add the Smart Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a Package to your basket, and progress to the last stage of the checkout process, we will then add in your discount. So don't worry if you don't see it before then (such as in the cart).
Once you add a new subscription package to your basket, we will apply the first month free discount, which will be visible in your cart. So don’t worry if you don’t see it right away.
Chilled 4-20° C
Hot up to 99° C
Ambient 10-50° C
Child Lock
Energy Saving Mode
Preset your glass size
Removes 97% of chlorine, 99.9% of microplastics as well as Industrial Waste, Biological Waste, Herbicides and Pesticides
The UV Lamp removes 99.9% of Bacteria and Parasites
Stops Limescale forming and retains all Healthy Minerals such as Calcium, Potassium and Magnesium