Frequently Asked Questions

Our system is designed with an energy saving mode and is significantly more efficient than a kettle or single serve coffee maker. In independent trials, it consumed just 0.67 kWh per day.

You are in complete control. Choose and adjust your preferred temperature at any time. Chilled: 4 to 20°C. Boiling: up to 99°C. Ambient: 10 to 50°C.

Our system dispenses up to 2 litres of chilled water per minute or 1.3 litres of boiling water per minute. It continuously replenishes and can deliver up to 40 glasses of chilled water and 80 cups of boiling water per hour.

Yes. Our system includes a simple and effective child lock function, which your technician will demonstrate and can activate during installation if required.

Absolutely. The removable drip tray allows you to fill larger bottles, jugs and pans with ease.

Yes. A Home Water System II can replace both your kettle and filter jug. It provides instant boiling, chilled and room-temperature filtered water, so there is no waiting for the kettle to boil and no need to refill a jug or store bottles in the fridge.

Yes. The system is designed to work in both soft and hard water areas. Its filtration helps reduce limescale in the water, which means fewer flakes in drinks and less build-up compared with using unfiltered tap water.

A Home Water System II is designed to sit neatly on the kitchen counter and typically takes up about the same space as a kettle or coffee machine. Because it replaces multiple items such as a kettle, filter jug and bottled water storage, many kitchens actually gain space rather than lose it.

That depends on your plan. Payments for our subscription plans start after installation. Where an installation fee is due, this is taken by Direct Debit after you sign up. If you prefer to buy instead, then the full cost of the machine and installation fee are charged at point of purchase - payment can be made by debit or credit card. We also support Apple Pay and Google Pay.

The Our Taap Home Water System II is compact, designed to fit on any countertop regardless of kitchen size or layout. Width: 27cm. Length: 36cm. Height: 37cm.

When you have an Our Taap subscription you have full peace of mind - just let our team know your new address and we'll arrange for one of our technicians to install your water system in your new home at no extra cost.

Every plan includes lifetime support. You have unlimited access to technical support, including in-home repairs or replacement as required.

Switching from bottled water to a filtration system can save around £800 a year for a typical two-person household. Bottled water commonly costs about £0.55 per litre, which can add up to £2.20 a day while an Our Taap system can cost as little as £1.17 per day, making it around 47% cheaper.

Your monthly subscription covers maintenance, repairs, parts and replacements as part of your plan, with no hidden fees. Just treat the machine with care — while most things are covered, certain situations (like misuse, accidental damage, cosmetic issues or non-standard use) may lead to additional charges.

On our subscription plans you are hiring it. Our Taap retains ownership of the system throughout the agreement. That means we take care of any needed repairs and automatically send you filters and UV lamps — no surprise costs for you.

Your monthly subscription billing begins within 7 days after installation, ensuring you're charged only when you start using the system. You'll set up a monthly direct debit when placing your order.

After any initial introductory offer, your agreed monthly rate remains fixed throughout the minimum subscription term, ensuring no unexpected increases during the fixed term.

We are. As part of your hire agreement, we handle any necessary repairs or part replacements. Just book an appointment via our portal or give us a call — we'll dispatch a technician at no extra cost.

Your plan includes automatic filter deliveries every six months and UV lamp replacements every twelve months, so performance is never compromised.

No, it filters out impurities and preserves essential minerals, but the water's pH and alkalinity remain the same.

No, it doesn't. Fluoride can occur naturally in water and in the UK is added to municipal water supplies. Our filtration system is designed to keep naturally occurring minerals such as magnesium, calcium and potassium, so fluoride, another naturally occurring mineral, remains in the water.

TDS (Total Dissolved Solids) is a measure of dissolved substances and doesn't indicate water quality. It's important to maintain a certain TDS level for essential minerals, so Our Taap preserves TDS by retaining minerals like calcium and magnesium.

Yes of course. We recommend obtaining the property owner's permission, as installation requires a small hole of approximately 6mm to be drilled through the worktop to connect to the mains water supply.

Installation is quick and handled by a professional technician. In most homes it takes around 45 to 60 minutes to connect the system to your water supply and get everything set up.

Installation requires specialist knowledge, so we always send a trained technician who can usually get you up and running within an hour, on the date of your choosing. This ensures the system is set up correctly and guarantees we can validate your warranty.

Yes, absolutely. Our skilled technicians can install through an extensive range of countertops, from wood and laminate, to granite, marble or corian.

Yes, we can. The technician will simply install by connecting to your mains water supply at a point before your water softener is attached. Our customer service team can help answer questions around any specific needs.

In the unlikely event that completion isn't possible, our technician will take the unit away and you will be directed to customer service who will refund for 100% of your payment. Your plan will also be cancelled automatically. Rest assured, though, we achieve successful installations in 99% of UK homes, so a problem is unlikely.

No problem. Once you place your order, just let our installation team know you would like it installed at a later date. They will arrange a callback at a suitable time closer to the date you want the installation.

Our technician will help locate the ideal location for your system. It should be within 12 metres of water mains, typically near a dishwasher or sink, and 2 metres of a power outlet. Your system will be connected to the water supply without impacting other plumbing. Our trained technicians can connect our systems to almost any kitchen.

Either choose a date online upon order completion or we'll call to schedule a date. On the arranged date, our technicians will bring the new water system with them and handle everything, including connecting to your mains water supply and configuring your system to your preferences.

Yes. Under our 30-day satisfaction guarantee, if you change your mind within 30 days, let us know and we'll take care of everything. Our team will come to you and collect the water system free of charge. We'll then refund 100% of anything you have paid and cancel the remainder of your plan.

When you're ready to end your agreement, simply follow these three easy steps: 1) Contact us in the last month of your contract and we'll confirm your final payment; 2) Schedule a collection date (free of charge); 3) We'll disconnect and remove the system. If you cancel within your 30-day satisfaction guarantee window, we'll collect the equipment and refund any payments you have already made. If you cancel mid-contract then you will be liable for the remainder of your contract amount.

We'd love to hear why and try and help fix any issues. Our customer service team is on hand via phone, live chat and WhatsApp to make getting in touch with us as easy as possible. If we are unable to help resolve your issue they will happily arrange collection and a full refund.

Typically, we will aim to collect within 5 to 10 days after you contact us. Our team will work with you to arrange a convenient date (Mon - Fri, 8 am to 5 pm). The evening before collection, you'll receive an email with either an AM or PM time slot.

Our specially-trained engineer will neatly remove the flexi cable connected to your mains water supply. If a hole has been made through the countertop, our engineers carry standard colours of silicone putty to try and match your worktop, to minimise residual markings.

For normal wear and tear, nothing. If your water system is damaged beyond normal wear and tear you may be liable for the cost of the repairs before we can refund your payment. In the rare event significant damage has been caused, we may not be able to offer a refund.

Any current Our Taap customer and their family must also meet our terms and conditions.

In order to benefit from the Our Taap referral scheme you must have an active subscription and be up to date with your payments.

Unlimited, so the more people you refer, the more months free you'll have off your active subscription.

Make sure they are clicking your link to come to Home Water Filtration System | Our Taap and not coming directly or via a search engine. If they do this and after adding a water system to the cart they still cannot see the reward applied, they should contact us.