Your Agreement

This page together with the Terms and Conditions, which are attached and available here form an agreement (“Agreement”) between Our Tapp UK Ltd, a company registered in England and Wales under Company number 04880825 and having its registered address at 79-81 Paul Street, London, EC2A 4NQ (“we”, “us”, “our”) and the hirer whose particulars are set out below (“Hirer”, “you”, “your”).

Our Taap UK Ltd (Company No. 04880825), formerly Virgin Strauss Water UK Ltd, trading as Our Taap is authorised and regulated by the Financial Conduct Authority (FCA) with firm reference number 1003339 as an Appointed Representative of Culligan Water Limited.

Culligan Water Limited is registered in England and Wales under company number 01327099 and having its registered address at Fourth Floor Abbots House, Abbey Street, Reading, Berkshire, RG1 3BD. Culligan Water Limited is authorised and regulated by the FCA under firm reference number 621812 for consumer credit activities.

IMPORTANT: This Agreement consists of a number of important terms, namely:

• • The terms on which we will provide you with a home water system (including the pipework and by-pass kit if applicable) (“Water System”) on a hire basis; and
• • The terms on which we will install the Water System; and
• • The terms on which we will provide the System.

Once signed, these documents constitute a legally binding agreement.

Please read all the terms carefully and let us know if you have any questions. You should only sign these documents and return them to us if you wish to enter into a legally binding agreement with us.

HIRE AGREEMENT REGULATED BY THE CONSUMER CREDIT ACT 1974

Parties to this Agreement

Owner: Our Taap UK Ltd trading as Our Taap, a company registered in England and Wales under Company number 04880825 and having its registered address at 79-81 Paul Street, London, EC2A 4NQ (“we”, “us”, “our”)

Hirer:

Name:

Address:

Phone:

Email:

Key Financial Information

Water System:

Product Name

Colour

Hire Period

A fixed minimum hire period of (Minimum Hire Period) Ffrom the date of installation tThe Agreement will then continue on a rolling monthly basis unless cancelled in accordance with this Agreement (Extended Hire Period)

Price and Payments to be made by you

Installation fee: This is a one-time payment of initiated in full on signature by Direct Debit payment taken within 5 days. This payment will be returned to you if we cannot complete the installation or if you cancel the agreement.

Monthly Hire Payments: monthly hire payments of £24.99 , and then each month which will be taken on or around the monthly anniversary of the installation date. The first payment is due 5 to 15 days after a successful installation, and then all future monthly hire payments on the same day each month for as long as the agreement lasts.

The total amount payable over the Minimum Hire Period is

Payable when and how: All payments under this agreement will be by direct debit which will be collected on the date set out above, or if that date falls on a weekend or bank holiday, the payment will be collected on the next working day after the payment date.

The payments include VAT at 20%. This may be varied if the rate of VAT changes.

At the end of the Minimum Hire Period we may increase the Hire Payments from time to time. We will notify you in writing in advance of any increase. If you do not wish to pay the increased Hire Payments, you will have a 14-day cooling off period in which to cancel commencing on the day after receipt of the price increase notification by you. This does not affect any other termination rights you have under the Agreement.

Key Information

This is a Hire Agreement. You do not own the Water System and must return it at the end of the hire period.

Default interest and other charges

If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 8% a year above the base lending rate of Barclays Bank plc from time to time. This is called default interest and will be charged on overdue amounts from the due date until the actual date of payment. Default interest will apply both before and after any court judgment we may obtain against you and will survive and apply after termination of this agreement.

There will be an administrative charge of £20 for every late payment in accordance with Clause 6.8 of our Terms and Conditions.

A list of further additional charges is included below and we have also included references to where these charges are set out in our Terms and Conditions.

Reason for charge	Charge (£ including VAT)	Clause reference in terms and conditions
Early termination of the agreement during the Minimum Hire Period	Depending on how many months are left in the Minimum Hire Period, you will have to pay the total Monthly Hire Payments that would have still been left to pay for those months. For example, if you have 10 months left in the Minimum Hire Period and you want to end the agreement early, you will need to pay x 10 = .	11.1
Loss or damage to the Water System	The cost of a replacement which shall be £399 if within 12 months of installation or £250 if after this period	15.1.1
Our repossession of the Water Systems	Variable - Any costs and expenses incurred by us in recovering the Water System and/or in collecting any sums due under this Agreement (including any storage, insurance, repair, transport, legal and remarketing costs).	15.1.3
Any additional costs we incur if you wish us to change the services provided under this agreement	Variable – see note below.

Any charge listed as “variable” or “at least” cannot be ascertained at the outset of this agreement. These costs will be based on the costs which are incurred, or which have been estimated as the costs required. These will be notified to you as soon as we are aware of them.

We may vary these charges at any time in the future as a result of economic conditions, regulatory requirements or any other valid reason and this will be notified to you before you are charged.

MISSING PAYMENTS:

Missing payments could have severe consequences and may make obtaining credit more difficult.

YOUR RIGHT TO CANCEL:

You have the right to cancel this Agreement at any time before the end of 14 days after signing this agreement. You can do this by calling us on 0207 0226471, Messaging us on Whats App on 07775 433853, or using webchat at https://ourtaap.com/customer-support/contact-us/

You will also be entitled to a 30-day satisfaction guarantee. You have 30 days after installation to change your mind. If you want to cancel this agreement during this period, you can do so contacting Us as above

After this time, if you terminate during the Minimum Hire Period an ‘early termination fee’ is payable as set out in the table above. If you want to end the Agreement during or after the Minimum Hire Period, you must give us 30 days’ notice. If you are terminating after the Water System has been installed, you must allow us access to the property to uninstall the Water System and take it back. Please contact Us for further details on how to do this and to arrange a time and date with us for collection.

IMPORTANT – READ THIS CAREFULLY TO FIND OUT ABOUT YOUR RIGHTS

The Consumer Credit Act 1974 covers this agreement and lays down certain requirements for your protection which should have been complied with when this agreement was made. If they were not, the owner cannot enforce this agreement against you without getting a court order.

If you would like to know more about your rights under the Act, contact either your local Trading Standards Department or your nearest Citizens Advice Bureau.

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This is a Hire Agreement regulated by the Consumer Credit Act 1974. Sign it only if you want to be legally bound by its terms.

Signature of Hirer:

Date of Signature:

Under this Agreement, the goods do not become your property and you must not sell them

Signed for and on behalf of Our Taap UK Ltd (Company No. 04880825)

Our Taap UK Ltd

Date of this Agreement: October 15, 2025