External Parts Issue

Select area of concern:

Buttons

Please email us clear colour photographs of the affected parts so we can review and offer advice: customerservice@virginpure.com

Buttons

Please email us clear colour photographs of the affected parts so we can review and offer advice: customerservice@virginpure,com

Lower drip collection tray is missing or broken

Please email us clear colour photographs of the affected parts so we can review and offer advice: customerservice@virginpure,com

Please email us clear colour photographs of the affected parts so we can review and offer advice: customerservice@virginpure,com

Top cover or Lid is missing or broken

Please email us clear colour photographs of the affected parts so we can review and offer advice: customerservice@virginpure,com

Lower drip collection tray is missing or broken

Please email us clear colour photographs of the affected parts so we can review and offer advice: customerservice@virginpure,com

Helpful Links:

How to clean the outside of the WaterBar?

What to do if WaterBar has limescale or rust

What to do if Waterbar has limescale or rust

Its possible to Use a food safe limescale remover/ cleaner to clean affected areas, use according to instructions on packet, be sure to dry after and to run 2-3 litres of water to ensure spout is clear of any residue

If issue still persists you may send us a form to assist you further

My Waterbar is worn out or scuffed

My Waterbar is worn out or scuffed

Please email us clear colour photographs of the affected parts so we can review and offer advice.

Click here to send us a form to assist you further.