Self-Help Troubleshooting

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  • Work Water System
  • Home Water System I
  • Home Water System II

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Explore our frequently asked questions

  • Does the water system alter water pH or alkalinity?

    No, the Water System doesn't change the water's pH or alkalinity; it simply filters out impurities while preserving essential minerals like calcium, potassium, and magnesium, without introducing any additives.

  • Does our system remove fluoride?

    Fluoride can occur naturally in water; however, in the UK, it’s added to municipal water supplies. For some people, the addition of fluoride is a contentious issue. Supporters argue its merits – for example, it can help to reduce tooth decay in children. Our filtration system is designed to keep naturally occurring minerals such as calcium, potassium and magnesium in the water. Therefore fluoride, another natural mineral, remains in the water.

  • Does the water system affect TDDS?

    TDS (Total Dissolved Solids) is a measure of dissolved substances and doesn't indicate water purity. It's important to maintain a certain TDS level for essential minerals. The WHO considers a TDS level of 300 to 400 mg/L as 'good' to 'excellent,' and only above 1200 mg/L does it become 'unacceptable.' Our Water System preserves TDS by retaining minerals like calcium and magnesium. However, it removes unwanted substances like chlorine and bacteria through activated carbon filtration and UV treatment for a healthier drinking experience.

  • How energy efficient is the system?
    When comparing the energy consumption of our Home Water System to that of a coffee maker and kettle for a single cup of hot water, here are the results:

    - Home Water System: 0.07 kWh per cup
    - Electric kettle: 0.11 kWh per cup
    - Single-serve coffee maker: 0.26 kWh per cup

    In trials, the Home Water System II consumed only 0.67 kWh daily, translating to approximately 4p /day in energy costs.
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  • What size is the system?
    Our system is designed to seamlessly fit onto any countertop, regardless of your kitchen's size or layout.

    - Width: 27cm
    - Length: 36cm
    - Height: 37cm
    Find out more about our system
  • What is the capacity of the system?
    Chilled:
    - 2 litres per minute, which is more than a large bottle of water from the supermarket.
    - With auto-replenishment and chilling, it can provide up to 40 glasses per hour.

    Hot:
    - 1.3 litres per minute
    - With auto-replenishment and reheating, it can deliver up to 80 cups per hour

    Learn more about our system performance
  • Is it safe for children to use?
    Absolutely! Our system includes a secure child lock feature. Children can only dispense cold water; your engineer can set this up for you. To access hot water with the child lock on, hold both hot and cold buttons simultaneously for at least two seconds.

    Find out more about our system
  • Can you install through granite, quartz, and other countertops?
    Yes, our skilled technicians can install our system through various countertop materials, including granite, quartz, marble, and corian. They are highly trained and well-equipped to handle these surfaces.

    Find out more about set-up
  • What if I move to a new house?
    Just get in touch with us, let us know your new address, and we'll arrange for one of our engineers to reinstall the system at your new property. Please note that the inclusion of house moves in your Our Taap plan may vary, so feel free to contact us for more information.

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  • Can a Our Taap Home Water System fill pots, pans, jugs and bottles?

    Yes, our removable drip trays and boiling, ambient and chilled water functions mean you can use the water system to fill just about anything in the kitchen.

  • What temperatures does the Water System provide?
    Our Water System offers instant dispensing of chilled, hot, or ambient water. You can effortlessly choose your preferred temperature at the touch of a button.

    Chilled water 5 – 20°C
    Ambient 10 – 50°C
    Hot up to 99°C
  • Can you install in a rented property?

    We are happy to install a Our Taap Water System in any property. However, if you live in a rental property we advise you to get permission from the owner before we install. Sometimes we will have to drill a small hole (only about 6mm) through your countertop to reach the water supply.

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