Instant hot or chilled water for your family – triple-filtered, UV-purified, and always ready at the tap of a button.

You are hiring it. Our Taap retains ownership of the system throughout the agreement. That means we take care of any needed repairs and automatically send you filters and UV lamps—no surprise costs for you.

A Consumer Hire Agreement is a regulated contract under the Consumer Credit Act 1974, through which you pay a fixed monthly fee to use our Home Water System. We retain ownership of the equipment, handle installation, provide replacement filters, and carry out any necessary repairs throughout the term. You simply enjoy fresh, purified water without the upfront cost of purchasing the system.

You can choose from a range of contract lengths, including Monthly Rolling, 12-month, or 24-month fixed term contracts. As you approach the final month of a fixed term contract, you’ll have the option to:

• Continue on a rolling monthly plan
• Upgrade to any new systems that have been launched on a new contract
• Return the equipment with no further payments once you give us 30 days’ notice

You should make sure that the monthly repayments are going to be affordable. You should be confident that you will have enough money left over after paying day to day expenses, (mortgage, household bills, energy, etc.) to make the payments. You should also think about any future changes to your circumstances, i.e. redundancy, birth of children, etc. which could impact your income or expenses and therefore your ability to afford repayments. If you do not think you can afford the payments you should not take out a hire agreement.

Before you commit, we’ll inform you of:

• Your exact monthly payment and number of payments
• Any one-off fees (like installation)
• Our full contact and complaints details

You’ll have everything you need to make an informed decision.

Access to a hire agreement is not guaranteed. You will be required to undergo an approval process that assesses your financial circumstances and ability to meet repayment obligations. A credit search will be conducted, and a record of this search will appear on your credit file. Your credit score is only likely to be affected if multiple credit searches are carried out within a short period of time.

If this happens you will not be able to take out a hire agreement at this time, though we may have non-hire agreement products available for you to purchase.

Depending on the contract length, the installation fee will be taken via Direct Debit after you sign up. This covers a comprehensive installation and personalised set-up by one of our specially trained technicians, who will spend around an hour ensuring your Water System is tailored to your exact preferences.

Your monthly subscription covers all costs, including parts, repairs, and replacements, with no hidden fees.

Your monthly subscription billing begins within 7 days after installation, ensuring you're billed only when you start using the system. You'll set up a monthly direct debit when placing your order.

After any initial introductory offer, your agreed monthly rate remains fixed throughout the minimum subscription term, ensuring no unexpected increases. Beyond the minimum subscription period, you can choose to continue on a rolling monthly basis at the same monthly price, change plans, or end your subscription.

Our technician will help locate the ideal location for your system. It should be within 12 meters of water mains, typically near a dishwasher or sink, and 2 meters of a power outlet. Your system will be connected to the water supply without impacting other plumbing. As trained plumbers, our technicians can connect our systems to almost any kitchen.

We are happy to install a Our Taap Water System in any property. However, if you live in a rental property we advise you to get permission from the owner before we install as we will need to drill a small hole (only about 8mm) through your countertop to reach the water supply.

Either choose a date online upon order completion or we’ll call to schedule a date. On the arranged date, our technicians will bring the new Water System with them and handle everything, including connecting to the water mains and configuring your system to your preferences.

Yes, once you've placed your order, our team will contact you to schedule an installation date. Whether you're undergoing kitchen renovations or planning to move, we can accommodate your preferred timing and your subscription payments will not start until your system has been installed.

If we can’t install the system in your home, we’ll refund your payment in full and cancel any future subscriptions automatically.

Change the Filter every 6 months and the UV Lamp every 12 months. Filters and UV Lamps pop in and out in a few seconds. No special knowledge or tools are required, and our website has handy how-to videos.

We are. As part of your hire agreement, we handle any necessary repairs or part replacements.

Just book an appointment via our portal or give us a call—we’ll dispatch an engineer at no extra cost.

Life happens. If you miss a payment, contact us as soon as possible and we’ll work with you to find a solution. Your credit rating and your ability to access credit in future may be negatively impacted and we may charge a late fee if a payment is over 14 days late, but our first priority is to help you stay on track.

If you continue to miss payments legal proceedings may be started against you to collect the outstanding amount. You will find more details about this in your hire Terms and Conditions. If, having taken out the hire agreement, you subsequently fall into difficulties and are unable to make payments on time you should contact Our Taap as soon as possible to make us aware of your changed circumstances.

Yes, contact our customer services team to switch plans. However, note that switching plans commits you to the full minimum term of the new plan.

Absolutely. Simply get in touch with our support team and we will help you with the process. We will also send a technician to re-install the system in your new home free of charge.

We’ll update your agreement and payments to reflect any changes.

Yes. Under our 30-day satisfaction guarantee, if you change your mind within 30 days, let us know and we’ll take care of everything. Our team will come to you and collect the water system free of charge. We’ll then refund 100% of anything have paid and cancel the remainder of your plan.

When you’re ready to end your agreement, just:

1. 1. Contact us in the last month of your contract
2. 2. Schedule a collection date via our online portal
3. 3. We’ll remove the system and confirm your final statement

If you cancel within your 30-day satisfaction guarantee window, we’ll collect the equipment and refund any payments you have already made.

If you cancel mid-contract then you will be liable for the remainder of your contract amount.

There are no early-settlement fees. If you choose to pay off your remaining minimum contract length payments, you can terminate the contract and arrange for us to collect the equipment.

Yes, contact our customer services team to switch plans. However, note that switching plans commits you to the full minimum term of the new plan.

Customers can cancel within the first 30 days of installation without questions, and we'll collect the system for free. After the trial period, cancellation terms depend on the selected subscription plan. If the plan requires a minimum commitment, then customers agree to the following minimum contract period.

At the end of the minimum subscription period, the plan defaults to a rolling monthly contract at your current monthly price. At this point you can also choose to cancel, and we will come and collect the system free of charge, and no further payments will be due.